What to expect
It’s actually a pretty simple and painless process and we normally get systems up and running within 6-10 weeks. Whatsmore throughout you’ll have direct contact with one of our senior engineers, and the team at the office are always on hand to help.
Once you’ve got in touch, we’ll give you a call to understand more about what you’re wanting. We’ll ask for some information about your business, its opening hours, its location, which way it faces the sun, the roof size and your current electricity tariff / bills. This will help us evaluate what’s going to work best for you.
This typically lasts 1-2 hours, during which we’ll discuss in more detail your requirements and electricity usage. We’ll carry out a full site survey to enable us to work out the best solution for your business, ensuring the panel design creates the most efficient system . It’s here we’ll also be able to explain the detail behind how our solar systems work and the range of products we work with.
Following the visit we’ll get a proposal to you, normally within 48 hours. This will include the proposed design, the estimated generation capacity of the system, installation price, cost savings and payback period. It will also include the terms and conditions for you to review and installation timelines if you decide you want to go ahead.
Once we hear you’d like to proceed we put in an application to the National Grid for G98/99 approval. This will confirm that our proposed system complies with the required regulation and provides permission to connect to the electricity network. This process normally takes between 4-8 weeks.
After the correct planning permissions and approvals have been granted, we will carry out a health and safety risk assessment on site. This is to minimise any disruption during installation and make sure all current health and safety standards are adhered to.
On site, everything we do is with care and respect for your business, our aim is to minimise disruption. Our scaffolding team will come and erect any scaffolding needed just before we start installation, this will be removed in the immediate days after we have finished. On the day our roofers and electricians arrive together and will be on site for 2-4 days depending on the size of your system. Cable routes and siting of components will be discussed and agreed before we start.
We’ll need to turn off your power, but agree when, a time that causes the least amount of disruption. If necessary we can arrange to complete installation out of your usual business hours. Our team of tradespeople are on hand to make good any repairs if needed after installation, or to carry out any groundworks where required.
This normally happens at the point of installation when we are onsite, but if it isn’t convenient we can arrange to come back. We’ll walk you through the system, explain how to use it with our clever app, and make sure you have a full user guide for reference. After handover we are happy to help if you are unsure of anything, just get in touch.
We will remotely monitor your system, if it does happen to flag a fault we can often rectify it without you even knowing. If not, we’ll contact you and come out to resolve it. This isn’t something that happens a lot, but you have peace of mind in case it does.
It’s important to regularly maintain your system to keep it working as effectively as possible. If birds become a problem, we can bird proof the panels, it’s also recommended to clean your panels once a year. When at the house we are also happy to check things over and make sure everything is running as efficiently as it can.
